Applicable to United States Customers
IMPORTANT — PLEASE READ CAREFULLY. By completing a purchase through KrossBridge's checkout, billing, or invoicing system, you acknowledge that you have read, understood, and agree to be bound by these Buyer Terms and Conditions ("Terms"). This constitutes a legally binding click-wrap agreement under the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. § 7001 et seq.) and the Uniform Electronic Transactions Act (UETA), as amended, updated, or re-enacted from time to time. If you do not agree, do not proceed with your purchase.
Effective date: May 15, 2026
These Terms govern all transactions between you ("Buyer," "You," or "Your") and KrossBridge, Inc., a Delaware corporation ("KrossBridge," "We," "Us," or "Our"), acting as the Merchant of Record ("MoR") for Products available through our checkout, billing, and invoicing systems. KrossBridge's Privacy Policy and any applicable Supplier license or usage terms are incorporated herein by reference (collectively, the "Terms").
KrossBridge acts as the Merchant of Record for all transactions processed under these Terms. This means:
Any license or usage rights in the Product are granted to you by the Supplier under separate license / usage terms communicated to You at or before checkout, which shall be binding on You. KrossBridge is not a party to, and assumes no liability under such Supplier terms. You are responsible to read such Supplier terms applicable to your purchase and by completing the purchase you convey your acceptance pertaining the same.
To purchase Products through KrossBridge, you represent and warrant that:
If you are purchasing on behalf of a legal entity, you additionally represent that you have authority to bind that entity to these Terms.
The following capitalized terms have the meanings set forth below:
These Terms constitute a lawful and valid "click-wrap" agreement under applicable U.S. law. The checkout process clearly presents a link to these Terms and requires you to affirmatively click "I Agree" or "Buy Now" or complete a comparable affirmative act to proceed. By doing so, you enter into a binding legal contract with KrossBridge.
A binding contract between you and KrossBridge is formed when:
KrossBridge reserves the right to reject, suspend, or cancel any Transaction prior to completion for legal, compliance, fraud-prevention, or risk-management reasons, in which case any amounts charged will be refunded.
These Terms may be amended by KrossBridge at any time. The version in effect at the time of your Transaction governs that particular Transaction. We may amend, update, or modify these Terms from time to time, and may notify you of any material or significant changes where practicable. Continued use of KrossBridge Services constitutes your acceptance of the revised Terms.
Where a Product includes software or Digital Content, it is licensed and not sold to you under applicable Supplier license or usage terms communicated at checkout. You receive a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Product for your own personal or internal business purposes in accordance with such terms.
Where a Product constitutes Digital Content that is immediately delivered by download or electronic transmission, you expressly consent to immediate performance of the Agreement and acknowledge that, once download or transmission has commenced, you forfeit any statutory right of withdrawal or cancellation to the extent permitted by applicable law. Such Transactions are non-refundable except as expressly stated in Section 8 (Refund Policy) or as otherwise explicitly required under applicable consumer protection law.
KrossBridge endeavours to ensure that Product descriptions, specifications, and pricing displayed at checkout are accurate. However, Suppliers are solely responsible for the accuracy and completeness of Product information. KrossBridge does not independently verify or warrant such information.
IMPORTANT — AUTO-RENEWAL: Subscriptions automatically renew at the end of each billing period until cancelled. Your payment method will be charged at the then-current rate at each renewal. You may cancel at any time before the renewal date to avoid future charges.
Subscriptions are billed by KrossBridge as Merchant of Record on a recurring basis. By subscribing, you authorize KrossBridge to charge your designated payment method on each renewal date without further authorization, until you cancel.
KrossBridge will notify you of any price increase for your Subscription by email sent to your registered email address in advance before the new rate takes effect. Your continued use of the Subscription after the effective date of a price change constitutes acceptance of the new pricing. If you do not accept the new pricing, you must cancel your Subscription before the new rate takes effect.
You may cancel a Subscription at any time through the customer portal, by contacting KrossBridge support, or by such other mechanism communicated at checkout. Cancellation takes effect at the end of the current billing period. Any such cancellation request shall be communicated at least 7 days before the end of current subscription period. Unused portions of a Subscription billing period are non-refundable upon cancellation.
If KrossBridge offers a free trial, you may be required to provide payment information before the trial begins. Unless you cancel before the trial period expires, your payment method will be automatically charged the applicable Subscription fee at the conclusion of the trial. KrossBridge will provide clear notice of trial length and the charges that will apply at trial end.
If KrossBridge is unable to process your Subscription payment, we will attempt to re-process payment using a reasonable retry schedule. We may suspend or terminate your access to the Product if payment cannot be successfully processed after reasonable attempts. You remain responsible for any amounts that became due and owing prior to termination.
All prices are displayed in USD (United States Dollars) unless otherwise stated at checkout. Prices displayed at checkout are the final prices charged by KrossBridge for that Transaction, inclusive of all applicable fees, but exclusive of taxes (which are shown separately). Prices for future Transactions or Subscriptions may change; see Section 6.2 for Subscription price change procedures.
KrossBridge accepts the payment methods displayed at checkout. You authorize KrossBridge to charge your selected payment method for the total amount displayed, including applicable taxes. You are responsible for ensuring your payment information is accurate and current.
As Merchant of Record, KrossBridge is responsible for calculating, collecting, and remitting applicable federal, state, local sales taxes, use and other transaction taxes on Transactions with US customers, in accordance with applicable law. The amount of tax, if any, will be displayed at checkout prior to purchase. You agree to receive invoices and receipts electronically.
All Transactions are processed in USD. If your payment method is denominated in another currency, your card issuer or bank may apply currency conversion rates and associated fees, for which KrossBridge is not responsible.
Refunds are issued by KrossBridge in accordance with the refund policy presented at checkout or otherwise communicated to you. In the absence of a specific refund policy for a Product, the following applies:
• Digital Content that has been downloaded or electronically transmitted is generally non-refundable once delivery has commenced;
• Subscriptions are non-refundable for any completed billing period;
• If a Product is defective, not as described, or fails to function materially as advertised, you may contact KrossBridge support within sixty (60) days of purchase to request a remedy.
Notwithstanding anything contained above, refunds are provided at the sole discretion of KrossBridge and on a case-by-case basis and may be refused. KrossBridge may deny refund requests in cases involving fraud, a history of unjustified refund claims or excessive chargebacks, or violation of these Terms. Nothing in these Terms limits your non-waivable rights under applicable federal or state consumer protection laws.
A chargeback is a reversal of a payment initiated by your card issuer or bank. Before initiating a chargeback with your card issuer, you agree to contact KrossBridge first and allow a reasonable opportunity to resolve your concern through our refund or dispute process.
IF YOU INITIATE A CHARGEBACK FOR A CHARGE THAT IS LEGITIMATE AND NOT THE RESULT OF FRAUD OR UNAUTHORIZED USE, KROSSBRIDGE RESERVES THE RIGHT TO: (A) DISPUTE THE CHARGEBACK WITH YOUR CARD ISSUER; (B) SUSPEND OR TERMINATE YOUR ABILITY TO MAKE FUTURE PURCHASES THROUGH KROSSBRIDGE; AND (C) SEEK RECOVERY OF COSTS INCURRED IN DEFENDING THE CHARGEBACK.
This provision does not limit your right to initiate chargebacks for unauthorized transactions or where KrossBridge fails to resolve a legitimate dispute within a reasonable time.
By using KrossBridge Services and purchasing Products, you agree not to:
All KrossBridge trademarks, logos, checkout interfaces, transaction systems, and related materials are owned by KrossBridge or its licensors and may not be used, copied, or distributed without KrossBridge's prior written consent.
All intellectual property rights in and to any Product remain vested with the Supplier or its respective licensors. Nothing in these Terms grants you any ownership rights in any Product. Your right to use any Product is limited to the license grant in the applicable Supplier terms.
KrossBridge is not responsible for, and makes no representations regarding, any third-party materials included in or linked from any Product.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, KROSSBRIDGE PROVIDES THE KROSSBRIDGE SERVICES ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND. KROSSBRIDGE EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
KROSSBRIDGE DOES NOT WARRANT THAT: (A) THE KROSSBRIDGE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS; (B) ANY PRODUCT WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; OR (C) ERRORS OR DEFECTS WILL BE CORRECTED. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES; IN SUCH CASES, THE ABOVE EXCLUSIONS APPLY TO THE MAXIMUM EXTENT PERMITTED.
KrossBridge is not responsible for the quality, accuracy, functionality, or fitness of any Product, which is the sole responsibility of the applicable Supplier.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL KROSSBRIDGE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, OR LICENSORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE GOODS OR SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, ANY TRANSACTION, OR ANY PRODUCT, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF KROSSBRIDGE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
KROSSBRIDGE'S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING UNDER OR RELATED TO THESE TERMS OR ANY TRANSACTION SHALL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY YOU TO KROSSBRIDGE IN RESPECT OF THE SPECIFIC PRODUCT THAT IS THE SUBJECT OF THE CLAIM.
SOME JURISDICTIONS (INCLUDING CERTAIN U.S. STATES) DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. IN SUCH JURISDICTIONS, KROSSBRIDGE'S LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW. NOTHING IN THESE TERMS LIMITS KROSSBRIDGE'S LIABILITY FOR ITS OWN FRAUD OR WILLFUL MISCONDUCT.
Any legal action arising out of an alleged failure, malfunction, or defect in KrossBridge Services must be commenced within one (1) year of the occurrence giving rise to the claim, or it is deemed permanently waived.
You agree to indemnify, defend, and hold harmless KrossBridge and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your breach of these Terms; (b) your violation of any applicable law or third-party right; (c) any fraudulent or unauthorized Transaction initiated by you; or (d) your use of any Product in violation of applicable Supplier terms. KrossBridge reserves the right, at its own expense, to assume exclusive defence and control of any matter subject to indemnification by you.
KrossBridge may, at its sole discretion, suspend or terminate your access to Products and/or KrossBridge Services, with or without prior notice, if:
• you materially breach these Terms and fail to cure such breach within ten (10) days of written notice (where cure is possible);
• fraudulent, unlawful, or abusive activity is reasonably suspected in connection with your account or Transactions;
• KrossBridge is required to do so by applicable law, regulation, court order, or card-network rules; or
• you initiate an excessive number of unjustified chargebacks or refund requests.
Termination does not relieve you of any payment obligations that accrued prior to the effective date of termination. Provisions of these Terms that by their nature should survive termination (including Sections 11 through 17) shall survive termination.
KrossBridge collects, uses, and processes personal information in connection with your Transactions in accordance with KrossBridge's Privacy Policy, available at [krossbridge.com/privacy-policy], which is incorporated herein by reference.
In order to access and/or get any information pertaining to your personal data available with us and/or processed by us and/or to exercise any of your personal data related rights under applicable laws, contact KrossBridge at [privacy contact email].
By providing your email address, you consent to receiving transactional communications from KrossBridge related to your Transactions (e.g., receipts, renewal notices, refund confirmations). KrossBridge will seek separate consent for marketing communications, and you may opt out of marketing communications at any time.
KrossBridge maintains appropriate administrative, physical, and technical safeguards designed to protect the security, confidentiality, and integrity of your personal information and payment data.
Before initiating any formal legal proceeding, you agree to first contact KrossBridge at [dispute email] and provide a written description of the dispute, the relief sought, and your contact information. KrossBridge and you will attempt in good faith to resolve the dispute informally within thirty (30) days of receipt of such notice.
If informal resolution is unsuccessful, and except for disputes that qualify for small claims court, any dispute, claim, or controversy arising out of or relating to these Terms or any Transaction shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect. The arbitration shall be conducted in English. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
YOU AND KROSSBRIDGE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.
Some states may not allow class action waivers. If you reside in a state where this waiver is unenforceable, it shall be severed from these Terms and the remainder shall continue in effect.
These Terms and any Transaction shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of laws principles. Notwithstanding the foregoing, applicable mandatory consumer protection laws of your state of residence may also apply to Transactions with you.
To the extent any claims are not subject to arbitration (including small claims), both parties consent to exclusive jurisdiction and venue in the state or federal courts located in the State of Delaware, and each party waives any objection to such jurisdiction and venue.
Any claim arising out of or related to these Terms must be commenced within one (1) year after the cause of action accrues, except where a longer period is required by applicable law.
These Terms, together with KrossBridge's Privacy Policy and any applicable Supplier license or usage terms, constitute the entire agreement between you and KrossBridge with respect to the subject matter hereof and supersede all prior understandings, agreements, or representations.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction or an arbitrator, such provision shall be modified to the minimum extent necessary to make it enforceable, or severed if it cannot be modified, and the remaining provisions shall continue in full force and effect.
KrossBridge's failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
KrossBridge shall not be liable for any failure or delay in performance of its obligations hereunder to the extent such failure or delay is caused by circumstances beyond KrossBridge's reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, government actions, power outages, internet disruptions, or failure of third-party service providers. KrossBridge will use commercially reasonable efforts to minimize the impact of and promptly resume performance following any such event.
You may not assign or transfer these Terms or any rights or obligations hereunder without KrossBridge's prior written consent. KrossBridge may freely assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law without your consent, provided that the assignee assumes all obligations under these Terms.
These Terms are for the sole benefit of you and KrossBridge and do not create any rights in, or obligations to, any third party, except as expressly provided herein.
Each party shall comply with all applicable federal, state, and local laws and regulations in connection with its activities under these Terms, including without limitation applicable consumer protection laws, anti-money laundering laws, and export control regulations.
You consent to the use of electronic records and signatures in connection with these Terms and your Transactions, in accordance with the E-SIGN Act and UETA. You have the right to receive a paper copy of these Terms upon request; contact KrossBridge at [email protected] to request a copy.
For questions, complaints, or notices under these Terms, please contact:
KrossBridge, Inc.
[Registered Address, City, State, ZIP]
Customer Support: [email protected]
Privacy Support: [email protected]
Website: www.krossbridge.com